Upgrading to A Cloud Phone System

One of the newest and best ways for companies to handle their phone output is through a cloud phone system. Simply put, a cloud phone system transmits phone information through the internet. Here, the “cloud” is the internet. This system might look intimidating at first, but it holds several advance features that can help any business operate more efficiently and it also can integrate with most existing CRM’s.

As technologically advanced as our world is, some terms are still new and scary to many employees, especially those who work in large companies. Yet today’s businesses need to stay abreast of technology if they expect to survive. Technology infiltrates every part of a business, down to the phone conversations we hold every day.

Time Saved

In the past, most corporations and services relied on phones to build rapport with customers, keep them updated on sales and changes, and ask what they needed and wanted from the business.

While this enhanced customer relations, it usually kept employees limited to a single phone line at their desk with their on premise phone system. This also made it time consuming to manually call on multiple calling lists of customers on a daily basis. If employees had to be away from the company phone, they couldn’t conduct business as efficiently and would usually miss important customer follow up calls.

Transitioning to a cloud phone system guarantees your employees more effective ways to connect with customers and more time to spend talking with them. Since most employees have a phone or computer with them in some form all the time, they can now conduct phone conversations and conference calls wherever they are using features such as find me follow me, soft phone applications through their computer, and voicemail to email.

Cloud-based technology also improves the integration between the CRM and phone system of a company, allowing employees to click to dial any number in their customer data base and tracking that number back to the specific customer. This allows employees to make more calls efficiently and to track the number of calls and customer return phone calls all with in the same system.

Money Saved

One of a business owner’s biggest concerns is saving money, particularly in the small to medium size business sector. A traditional phone system eats a large part of a business’ budget each year. Some businesses may get phone and internet service from separate vendors, spending more money and time explaining their needs to two or more service providers.

One of a business owner’s biggest concerns is saving money, particularly in the small to medium size business sector. A traditional phone system eats a large part of a business’ budget each year. Some businesses may get phone and internet service from separate vendors, spending more money and time explaining their needs to two or more service providers.

If you would like to upgrade your existing phone system but aren’t sure what direction you should go in, Kinetic VoIP can help familiarize you with the process. Click here: Get A Cloud Phone System and schedule a consultation to determine how they can improve your company’s efficiency and communication