Cloud Call Centers
Do you own a call center but need more control & deeper insight into your agents activity?
At Kinetic VoIP, our cloud-based call center manager provides real-time business intelligence that will improve the productivity of your agents and front-line supervisors. Through cloud-based software, our call center solution offers increased control and enhanced features that most on-site equipment & systems cannot.
Some Cloud Call Center Benefits Include:
- Enhanced reporting that can identify peak call times and customer on hold wait times.
- Call Whisper feature that allows supervisors to listen to calls and speak directly to agents.
- Advance messaging, phone routing, and desktop management features that control the calls.
- Recording options to retrieve & playback calls, tag calls, or listen to them live.
- More control over agent productivity with point & click configuration through an online portal.
- Secure & private clod based solution that is customized for each business.
Immediately start using our cloud call center solution after installation, with no additional training, equipment, or expenses required. Our cost effective solution will enhance your call center operations by maximizing your agents performance through analyzing both outbound and inbound call metrics.
Interested in our Cloud Call Center Solution? Call our team of Tech Consultants at: 1-877-279-0640 or sign up for a free consultation online.