Frequently Asked Questions
Can I keep my own existing telephone numbers with Kinetic VoIP’s service?
Kinetic VoIP allows you to keep your existing telephone numbers.
Can I have my home office, small office or branch office connected to my Kinetic VoIP Service?
Yes! Wherever you have high speed broad band Internet service available you can connect to your Kinetic VoIP service, whether in New York, London, Manila or Helsinki!
What if we have presence in a number of markets nationwide?
Kinetic VoIP enables you to assume numbers wherever you are. You can have a presence in multiple markets, allowing you to function nationally and keep the local touch using our virtual numbers!
Who handles the migration and implementation?
All Kinetic VoIP’s implementations are assigned to dedicated project managers that lead you through the installation process. Nothing is left to chance!
Will we be out of service?
At Kinetic VoIP, your service takes precedence. Our seasoned project managers will test circuits, equipment and programming prior to cut over, making your transition to Kinetic VoIP as seamless as possible.
Is all this done remotely?
Kinetic VoIP will show up, in person, to handle all aspects of dealing with your IT infrastructure. Our onsite installation crews are specifically trained for VoIP installations. In addition, we will provide training for you and your staff both onsite and through our own video training tutorials.
What happens after we convert to Kinetic VoIP?
After implementation, Kinetic VoIP’s technical support is available for routine programming changes, instruction, and troubleshooting. You will be able to reach Tier 1 and Tier 2 technicians who will resolve any issues you might have, either on the phone or remotely. Best of all, all post-sale assistance is automatically included with your service.
What happens if my hardware breaks?
Because we offer complete management and maintenance of your entire system, if something breaks, we will replace it at no additional charge.
If we have an IT consultant that manages our network, will you work with them?
Of course! We actually prefer to discuss Kinetic VoIP’s service with your IT consultant, whose expertise will be much-appreciated as we collaborate on improving your network’s infrastructure.